Parcel Claims

What are parcel claims?

Parcel claims are requests for reimbursement filed with a carrier when a charge is billed incorrectly or when a shipment is lost, delivered late, or impacted by other service failures. The process requires shipment details, charge amounts, and evidence of the issue, with responsiveness and resolution timelines varying by carrier.

With Loop, you don’t have to dig through endless data to find claimable shipments. Our platform automatically detects refund opportunities and streamlines the claims process, so you can recover funds effortlessly. No more manual tracking or back-and-forth with carriers — Loop does the heavy lifting, ensuring you get every dollar you’re owed with little to no effort on your end.

How It Works

Loop identifies claimable shipments through a variety of billing and tracking audits, gathering the necessary details for filing claims with the carrier and compiling everything into a spreadsheet. These spreadsheets are readily available as downloadable reports directly within Loop’s platform (shown below). All Loop clients can access these reports at no additional cost, allowing them to download and file claims with the carrier at their convenience.

As an add-on service, Loop can fully manage claims on behalf of clients, removing the workload entirely. Claims can be set up to be sent to carriers via email on an automated schedule, typically at the beginning of each week. If a carrier is unresponsive or requires follow-up, our dedicated team will handle reminders, responses, and all communications. Some claims may require additional data from internal teams, which is outlined in detail in the following sections.

What claims does Loop support?

Filed directly with the carrier — no intervention needed:

• Rate Errors

• Duplicate Charges

• Late Deliveries

• Non-Voided Shipments

Requires internal filing with the carrier or additional shipment data:

• Undelivered Shipments

Rate Errors

The rate errors claim identifies discrepancies found during Loop’s rate audit. When a client is billed at a higher rate than their contracted amount, they can file a claim with the carrier to receive a refund or credit to a future invoice. These claims can be filed as soon as the invoice is received.

Duplicate Charges

The duplicate charges claim identifies instances where a carrier has billed an invoice or a particular charge more than once. Duplicate billed claims can also be filed to the carrier as soon as the invoice is received.

Late Deliveries

The late deliveries claim uses the carrier’s tracking data to identify a package’s guaranteed delivery date and compares it to the actual delivery date. The shipper is eligible for a refund if the carrier delivers the package late, even by just a minute. Many clients opt to waive their Guaranteed Service Refund (GSR) in exchange for additional discounts on their contracts. In these cases, Loop would not be able to file late delivery claims on behalf of the client.

Non-Voided Shipments

The non-voided packages claim occurs when a shipping label is created with the intention of sending a package, but the package is never handed off to the carrier. Many carriers, such as UPS, bill upon manifest, meaning they charge customers as soon as the label is created.

The non-voided package claim serves two important purposes: 1) it voids the package on your behalf, and 2) it requests a refund for the associated charges. To ensure a smooth process, these claims must be submitted at least 10 days after the scheduled delivery date to account for situations where labels are preprinted in anticipation of incoming products. If a package is shipped after it has been voided, please note that UPS may charge a fee.

Undelivered Shipments

The undelivered shipments claim covers situations where a shipment is lost, damaged, or undelivered due to various issues that arise during transit. These claims seek compensation for both the shipping costs and the declared value of the package. To gather the necessary information, Loop typically forwards these claims to internal teams with access to the package details, enabling them to file directly with the carrier. In some cases, Loop can ingest data containing package information and declared value, allowing us to file directly with the carrier on your behalf.