Error Code | Solution |
R01: Insufficient Funds | Add funds to account to avoid future payment delays |
R02: Account Closed | Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank details |
R03: No Account/Unable to Locate Account | Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank detail |
R04: Invalid account numbers | Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank detail |
R09: Uncollected Funds | Add funds to account to avoid future payment delays |
R10: Customer Advises Unauthorized, Improper, Ineligible, or Part of an Incomplete Transaction | Nuanced - requires a conversation with the client to understand why they did this |
R20: Non-Transaction Account | Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank details |
Updated over 9 months ago