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Payment Failure Codes
Payment Failure Codes
Updated over 9 months ago

Error Code

Solution

R01: Insufficient Funds

Add funds to account to avoid future payment delays

R02: Account Closed

Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank details

Update it within Loop’s "Payment settings" within that carrier organization

R03: No Account/Unable to Locate Account

Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank detail

Update it within Loop’s "Payment settings" within that carrier organization

R04: Invalid account numbers

Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank detail

Update it within Loop’s "Payment settings" within that carrier organization

R09: Uncollected Funds

Add funds to account to avoid future payment delays

R10: Customer Advises Unauthorized, Improper, Ineligible, or Part of an Incomplete Transaction

Nuanced - requires a conversation with the client to understand why they did this

R20: Non-Transaction Account

Remove the bank account from the carrier on the "Payment settings" page. Then update the organization's bank details by asking the carrier to provide their bank details

Update it within Loop’s "Payment settings"within that carrier organization

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