Loop allows for the systematic stopping of payment to specific carriers or payees, similar to a carrier-level hold. This action prevents payments from being confirmed for a specific organization until payments are resumed. Individual invoices can still be placed on hold while payment is stopped, and the on-hold status will remain after resuming payments.

How do I stop payments to a carrier?

From the carrier's organization page in Loop, go to the Billing & payments tab. Opening the dropdown in the right corner will display the option to Stop payments.

Choosing this option will activate a pop-up that outlines the effects of the feature and asks you to confirm the action.

After payments are stopped, you will see a banner at the top of the organization page to give visibility into the fact that all payments have been stopped. This banner also includes an option to resume payments.

How do I see payments that are currently blocked?

In the payments table, the 🚫 icon will show to the left of the organization name on invoices or payments that are stopped.

Selecting the ⚠ icon in the filters will display only payments that are currently blocked.

Within an existing payable invoice, there will be a banner notifying you that the organization's payments have been stopped.

From the shipment page, you will see the 🚫 icon next to the organization to indicate that payments are stopped.

Can I stop payment on an individual invoice?

Yes, but not with stop payments. Loop provides the on-hold status as a way to ensure payment does not go through on an individual invoice. Stop payment is only for use across an entire organization.

Read more about on-hold here: 📄 Placing Holds on Invoices

Can I stop payment to a carrier with a factor relationship?

Yes, if you stop payments to a carrier whose invoices are factored, Loop will block payments to that factor for invoices specific to that carrier. For example, if Joe's Trucking and ABC Express are both factored by RTS, and you stop payment to Joe's Trucking, RTS will still be paid for loads hauled by ABC Express.

If you stop payments to a factor, Loop will block all payments to that factor regardless of the carrier.