Parcel Tracking Center

Your parcel delivery performance dashboard

Availability: This report is currently available for customers with UPS volume on Loop. FedEx shipments are not included at this time due to differences in how tracking data is made available.

Filters: Use Report Controls in the top right to filter by date type, date range, account number, package status, carrier, tracking number, Loop Service, or Carrier Service.

What It Is

The Parcel Tracking Center gives you a detailed view of parcel delivery performance — on-time rates, transit times, and carrier exceptions — so you can monitor your packages and catch issues before they become claims.

Who should use this: Operations and logistics teams monitoring day-to-day delivery performance, customer service teams investigating specific shipments, anyone responsible for carrier accountability or parcel claims.

What's Inside

On-Time Performance (OTP)

Shows the percentage of shipments delivered on time against your target goal. The default goal is set at 80% and can be adjusted directly on the page.

How to use it: Track OTP weekly by carrier to identify consistent underperformers. If one carrier is regularly below your threshold, that's a data-backed conversation for your next carrier review.

Shipping Performance by Carrier

A breakdown of on-time rates, late shipments, and exception counts by carrier — side by side, independent of carrier-provided reports.

Average Days to Deliver

Shows your average transit time by service level, reflecting how long shipments are actually spending in transit.

How to use it: If your Express services are showing higher-than-expected average days to deliver, guaranteed service failures may be occurring — and those are recoverable. Pull the specific tracking numbers from the underlying data and submit claims before the window closes.

On-Time vs. Late by Service Level

Breaks down the percentage of on-time and late shipments by service level. The yellow reference line shows your OTP goal.

How to use it: A Ground service showing 15% late may be acceptable; an Overnight service showing 15% late is a claims opportunity.

Weekly Trend

Shows your on-time performance over time — useful for spotting whether things are improving, declining, or spiking around peak season or carrier network changes.

Viewing Underlying Data

To see the shipment-level records behind any chart, hover over the element and click the table icon. For each tracking number you can see:

• Whether the shipment was late

• Whether it was late without a carrier-provided reason (a stronger claims case)

• Whether UPS sent an exception code

• Whether it was returned to sender

• The current package status

You can download this data directly for use in claims filing or internal reporting.

Setting Up OTP Alerts

Set up an automated alert so you're notified when on-time performance drops below your threshold — without checking the dashboard manually.

1. Hover over the OTP element

2. Click ⋮ → "Alert when..."

3. Set your condition (e.g., OTP % drops below 80%)

4. Save

Common Use Cases

Weekly carrier accountability review: Pull the last 7 days of OTP by carrier. If UPS Ground is below your goal, drill into the underlying data to separate weather-related delays (non-refundable) from network delays (potentially refundable). Send a summary to your carrier rep.

Identifying a claims opportunity: On-Time vs. Late by Service shows Next Day Air has a 12% late rate this month. Drilling in, you find 34 shipments that were late with no carrier exception code — your strongest claims candidates. Export the list and submit.

Monitoring peak season performance: Check the Weekly Trend chart daily during Q4 or a major promotional period. If a trend is heading in the wrong direction mid-peak, you have time to escalate before the end of the season.